Unified Profiles Degraded

Incident Report for Twilio

Resolved

Issue associated to events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements has been resolved, Flex Application Platform & Unified Profiles Admin Console is operating normally at this time.

Posted Jun 03, 2025 - 08:13 PDT

Monitoring

Our engineers have observed recovery in the events that were not syncing to downstream destinations, audiences not computing, and the potential risks to ongoing customer engagements. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 03, 2025 - 07:40 PDT

Update

Our engineers have identified that events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements. And they are currently working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Posted Jun 03, 2025 - 07:27 PDT

Investigating

Our monitoring systems have detected a potential issue with Unified Profiles experience in Twilio console & Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 03, 2025 - 07:08 PDT

This incident affected: FLEX (Flex Application Platform).