Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Increased Latency and Errors in DialogFlow
Incident
Report for Twilio
Resolved
The issue causing intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow, has been resolved and DialogFlow is operating normally at this time.
Monitoring
We are observing recovery with intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 2 hours or as soon as more information becomes available
Update
We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with DialogFlow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (Dialogflow).