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        Increased Latency and Errors in DialogFlow

        Incident Report for Twilio

        Resolved

        The issue causing intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow, has been resolved and DialogFlow is operating normally at this time.
        Posted Jun 02, 2025 - 08:57 PDT

        Monitoring

        We are observing recovery with intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 02, 2025 - 08:51 PDT

        Update

        We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jun 02, 2025 - 07:37 PDT

        Update

        We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 02, 2025 - 03:58 PDT

        Update

        We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 2 hours or as soon as more information becomes available
        Posted Jun 02, 2025 - 02:19 PDT

        Update

        We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 1 hour or as soon as more information becomes available
        Posted Jun 02, 2025 - 01:17 PDT

        Investigating

        Our monitoring systems have detected a potential issue with DialogFlow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jun 02, 2025 - 00:53 PDT
        This incident affected: PROGRAMMABLE VOICE (Dialogflow).