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        Scheduled maintenance
        System Metrics
        United States SMS Carrier Partner Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 08, 2025 - 22:00 PDT
        Scheduled - Our SMS carrier partner in the United States is conducting a series of planned maintenances from 08 June 2025 at 22:00 PDT until 10 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        08 June 2025 at 22:00 PDT until 09 June 2025 at 03:00 PDT

        09 June 2025 at 22:00 PDT until 10 June 2025 at 03:00 PDT
        Jun 8, 2025 22:00 - Jun 10, 2025 03:00 PDT
        SMS Delivery Delays To Etisalat Network In Multiple Countries
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Etisalat network in Afghanistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 08, 2025 - 20:44 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Etisalat network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 Hours or as soon as more information becomes available.
        Jun 08, 2025 - 18:19 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 Hours or as soon as more information becomes available.
        Jun 08, 2025 - 16:22 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Jun 08, 2025 - 15:25 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Jun 08, 2025 - 15:22 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Jun 08, 2025 - 15:20 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 Hour or as soon as more information becomes available.
        Jun 08, 2025 - 15:18 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays To Etisalat Network In Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 08, 2025 - 14:52 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 08, 2025 - 17:01 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 08 June 2025 at 17:00 PDT until 09 June 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to T-Mobile United States handsets when sending via long codes and short codes.
        Jun 8, 2025 17:00 - Jun 9, 2025 05:00 PDT
        United States SMS Carrier Maintenance - T-Mobile
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 08, 2025 - 17:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 08 June 2025 at 17:00 PDT until 09 June 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Jun 8, 2025 17:00 - Jun 9, 2025 05:00 PDT
        Call Failures to KPN Network in Netherlands
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 08, 2025 - 16:27 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 07, 2025 - 16:28 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 06, 2025 - 16:29 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 05, 2025 - 16:16 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 04, 2025 - 16:17 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 03, 2025 - 16:37 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 02, 2025 - 16:17 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Jun 01, 2025 - 16:17 PDT
        Update - We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        May 31, 2025 - 16:17 PDT
        Update - We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        May 31, 2025 - 00:50 PDT
        Update - We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        May 30, 2025 - 16:51 PDT
        Update - We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        May 30, 2025 - 12:56 PDT
        Update - We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 30, 2025 - 11:01 PDT
        Investigating - We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 30, 2025 - 10:05 PDT
        MMS Delivery Delays To Verizon Wireless Network in USA Via A Subset Of Longcodes
        Update - We are still experiencing MMS delivery delays when sending messages to the Verizon Wireless Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 08, 2025 - 15:05 PDT
        Update - We are still experiencing MMS delivery delays when sending messages to the Verizon Wireless Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 08, 2025 - 11:04 PDT
        Update - We are experiencing MMS delivery delays when sending messages to the Verizon Wireless Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 08, 2025 - 09:18 PDT
        Investigating - We are experiencing MMS delivery delays when sending messages to the Verizon Wireless Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 08, 2025 - 08:29 PDT
        SMS Delivery Delays and Failures to Tunisie Telecom in Tunisia
        Update - We still continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 07, 2025 - 23:21 PDT
        Update - We still continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 06, 2025 - 23:21 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 05, 2025 - 23:22 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Jun 04, 2025 - 23:39 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Jun 04, 2025 - 07:44 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 03, 2025 - 23:53 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 03, 2025 - 20:13 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 03, 2025 - 18:11 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 03, 2025 - 17:17 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 04, 2025 - 20:00 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 04 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        04 June 2025 at 20:00 PDT until 05 June 2025 at 00:00 PDT

        11 June 2025 at 20:00 PDT until 12 June 2025 at 00:00 PDT

        18 June 2025 at 20:00 PDT until 18 June 2025 at 20:00 PDT

        25 June 2025 at 20:00 PDT until 26 June 2025 at 00:00 PDT
        Jun 4, 2025 20:00 - Jun 26, 2025 00:00 PDT
        Russia SMS Carrier Maintenance - Tele2
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 02, 2025 - 13:01 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 02 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        02 June 2025 at 13:00 PDT until 02 June 2025 at 17:00 PDT

        04 June 2025 at 13:00 PDT until 04 June 2025 at 17:00 PDT

        09 June 2025 at 13:00 PDT until 09 June 2025 at 17:00 PDT

        11 June 2025 at 13:00 PDT until 11 June 2025 at 17:00 PDT

        16 June 2025 at 13:00 PDT until 16 June 2025 at 17:00 PDT

        18 June 2025 at 13:00 PDT until 18 June 2025 at 17:00 PDT

        23 June 2025 at 13:00 PDT until 23 June 2025 at 17:00 PDT

        25 June 2025 at 13:00 PDT until 25 June 2025 at 17:00 PDT
        Jun 2, 2025 13:00 - Jun 25, 2025 17:00 PDT
        Uptime over the past 90 days. View historical uptime.
        PROGRAMMABLE MESSAGING Degraded Performance
        90 days ago
        100.0 % uptime
        Today
        MMS Degraded Performance
        SMS Operational
        SMPP Operational
        Messaging Channels Operational
        Notify Operational
        Conversations Operational
        Messaging Insights Operational
        Messaging Services Operational
        Content API Operational
        Toll-free verification ? Operational
        90 days ago
        100.0 % uptime
        Today
        PROGRAMMABLE VOICE Operational
        90 days ago
        100.0 % uptime
        Today
        PSTN Operational
        SIP Interface Operational
        Client Web Operational
        Client Mobile ? Operational
        Conference ? Operational
        Recording ? Operational
        Queue ? Operational
        Text-to-Speech ? Operational
        Recording Transcriptions Operational
        TwiML Operational
        Voice Insights Operational
        Speech Recognition Operational
        Intelligence Operational
        Pay Operational
        Media Streams Operational
        Dialogflow Operational
        ConversationRelay Operational
        90 days ago
        100.0 % uptime
        Today
        ACCOUNT SECURITY Operational
        Authy 2FA Operational
        Verify Operational
        Authy App Operational
        Lookup ? Operational
        ELASTIC SIP TRUNKING Operational
        Origination ? Operational
        Termination Operational
        FLEX Operational
        Flex Application Platform Operational
        TaskRouter ? Operational
        Flex Insights Operational
        Flex Agent Desktop Operational
        Flex Queue Stats Operational
        Flex Teams View Operational
        Flex Admin Console Operational
        Flex Routing Operational
        Flex Conversations Operational
        Flex Programmable Chat Operational
        Flex Programmable Voice Operational
        Proxy Operational
        Flex Plugins Operational
        Flex Billing Operational
        INTERCONNECT Operational
        PHONE NUMBERS ? Operational
        PROGRAMMABLE CHAT Operational
        PROGRAMMABLE VIDEO Operational
        Group Rooms Operational
        Peer-to-Peer Rooms Operational
        Recordings Operational
        Compositions Operational
        Network Traversal Service ? Operational
        Go Rooms Operational
        Video Insights Operational
        PROXY Operational
        SERVERLESS Operational
        Studio Operational
        Functions Operational
        Assets Operational
        TwiML Bins Operational
        Sync Operational
        DEVELOPER TOOLS Operational
        Console Operational
        Event Streams Operational
        Debugger & Alarms Operational
        Documentation Operational
        REST API Operational
        Bulk Export Operational
        TWILIO PLATFORM Operational
        Billing Operational
        Customer Support Center ? Operational
        Other Operational
        Account Insights Operational
        Trust Hub Operational
        Organization Operational
        CARRIER NETWORK Degraded Performance
        SMS Long Code, North America Under Maintenance
        MMS Long Code, North America Under Maintenance
        SMS Short Code, North America Under Maintenance
        MMS Short Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        Voice, North America Operational
        Voice, Latin America Operational
        SMS, Latin America Operational
        Voice, APAC Operational
        SMS, APAC Operational
        MMS, APAC Operational
        Voice, Europe Degraded Performance
        SMS, Europe Operational
        Voice, Middle East & Africa Operational
        SMS, Middle East & Africa Degraded Performance
        Verify Silent Network Auth Operational
        Lookup Identity Match Operational
        Lookup Line Type Intelligence [Legacy API] Operational
        Lookup Line Type Intelligence [Twilio API] Operational
        Lookup SIM Swap Operational
        Legacy Identity MatchAndAttributes Operational
        FRONTLINE Operational
        Sender ID Operational
        90 days ago
        100.0 % uptime
        Today
        ZIPWHIP MESSAGING Operational
        SMS Long Code, North America Operational
        MMS Long Code, North America Operational
        SMS Toll-Free, North America Operational
        MMS Toll-Free, North America Operational
        ZIPWHIP TOOLS Operational
        Zipwhip Provisioner Dashboard and API Operational
        Zipwhip Support Ticketing Operational
        Toll-Free Verification Portal Operational
        Operational
        Degraded Performance
        Partial Outage
        Major Outage
        Maintenance
        Major outage
        Partial outage
        No downtime recorded on this day.
        No data exists for this day.
        had a major outage.
        had a partial outage.

        No incidents or maintenance related to this downtime.

        Scheduled Maintenance

        Singapore SMS Carrier Maintenance - StarHub Jun 9, 2025 08:00 - Jun 16, 2025 14:00 PDT

        The StarHub network in Singapore is conducting a series of planned maintenances from 09 June 2025 at 08:00 PDT until 16 June 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from StarHub Singapore handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        09 June 2025 at 08:00 PDT until 09 June 2025 at 14:00 PDT

        16 June 2025 at 08:00 PDT until 16 June 2025 at 14:00 PDT
        Posted on Jun 04, 2025 - 22:10 PDT

        Indonesia SMS Carrier Maintenance - Indosat and Three Jun 9, 2025 09:00-15:00 PDT

        The Indosat and Three networks in Indonesia are conducting a planned maintenance from 09 June 2025 at 09:00 PDT until 09 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat and Three Indonesia handsets.
        Posted on May 26, 2025 - 22:22 PDT

        Russia SMS Carrier Maintenance - Gazprom Telekom Jun 9, 2025 13:00-17:00 PDT

        The Gazprom Telekom network in Russia is conducting a planned maintenance from 09 June 2025 at 13:00 PDT until 09 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.
        Posted on Jun 06, 2025 - 16:07 PDT

        United Kingdom Account Security Carrier Partner Maintenance - EE Jun 9, 2025 14:00-20:00 PDT

        Our carrier partner EE United Kingdom is conducting a planned maintenance from 09 June 2025 at 14:00 PDT until 09 June 2025 at 20:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        Posted on Jun 04, 2025 - 06:47 PDT

        Russia SMS Carrier Maintenance - Beeline Jun 9, 2025 14:00-17:00 PDT

        The Beeline network in Russia is conducting a planned maintenance from 09 June 2025 at 14:00 PDT until 09 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Posted on Jun 06, 2025 - 04:04 PDT

        Democratic Republic of the Congo SMS Carrier Maintenance - Vodacom Jun 9, 2025 15:30-21:45 PDT

        The Vodacom network in the Democratic Republic of the Congo is conducting a planned maintenance from 09 June 2025 at 15:30 PDT until 09 June 2025 at 21:45 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodacom Democratic Republic of the Congo handsets.
        Posted on Jun 05, 2025 - 09:18 PDT

        United States SMS Carrier Maintenance - T-Mobile Jun 9, 2025 17:00 - Jun 10, 2025 05:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 09 June 2025 at 17:00 PDT until 10 June 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.
        Posted on Jun 06, 2025 - 08:42 PDT

        Twilio Phone Numbers - Maintenance Jun 9, 2025 22:00 - Jun 10, 2025 04:00 PDT

        We’re conducting an emergency maintenance in the US between 06/09/2025 22:00 and 06/10/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        Posted on May 30, 2025 - 16:12 PDT

        Multiple Destination Voice Carrier Partner Maintenance Jun 10, 2025 07:05-12:00 PDT

        Our Voice carrier partner in Australia and New Zealand is conducting a planned maintenance from 10 June 2025 at 07:05 PDT until 10 June 2025 at 12:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Australia and New Zealand phone numbers.
        Posted on May 14, 2025 - 18:44 PDT

        United States SMS Carrier Maintenance - T-Mobile Jun 10, 2025 17:00 - Jun 12, 2025 05:00 PDT

        The T-Mobile network in the United States is conducting a series of planned maintenances from 10 June 2025 at 17:00 PDT until 12 June 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.



        Note, the maintenance will be carried out on each of the following dates and times:



        10 June 2025 at 17:00 PDT until 11 June 2025 at 05:00 PDT

        11 June 2025 at 17:00 PDT until 12 June 2025 at 05:00 PDT
        Posted on Jun 06, 2025 - 16:09 PDT

        Costa Rica SMS Carrier Maintenance - Kolbi Jun 10, 2025 19:00 - Jun 11, 2025 01:00 PDT

        The Kolbi network in Costa Rica is conducting a planned maintenance from 10 June 2025 at 19:00 PDT until 11 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.
        Posted on Jun 05, 2025 - 08:57 PDT

        United States SMS Carrier Partner Maintenance Jun 10, 2025 21:00 - Jun 11, 2025 04:00 PDT

        Our SMS carrier partner in the United States is conducting a planned maintenance from 10 June 2025 at 21:00 PDT until 11 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States short codes.
        Posted on May 28, 2025 - 00:18 PDT

        Netherlands Account Security Carrier Partner Maintenance - KPN Jun 10, 2025 22:00-23:30 PDT

        Our carrier partner KPN Netherlands is conducting a planned maintenance from 10 June 2025 at 22:00 PDT until 10 June 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Verify Silent Network Auth, Lookup SIM Swap
        Posted on May 22, 2025 - 14:56 PDT

        Twilio Phone Numbers - Maintenance Jun 10, 2025 22:00 - Jun 11, 2025 04:00 PDT

        We’re conducting a planned maintenance in the US between 06/10/2025 22:00 and 06/11/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        Posted on May 30, 2025 - 16:18 PDT

        United States SMS Carrier Maintenance - T-Mobile Jun 11, 2025 17:00 - Jun 12, 2025 05:00 PDT

        The T-Mobile network in the United States is conducting a planned maintenance from 11 June 2025 at 17:00 PDT until 12 June 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets.
        Posted on Jun 07, 2025 - 00:34 PDT

        Twilio Phone Numbers - Maintenance Jun 11, 2025 22:00 - Jun 12, 2025 04:00 PDT

        We’re conducting a planned maintenance in the US between 06/11/2025 22:00 and 06/12/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        Posted on May 30, 2025 - 16:18 PDT

        Twilio Phone Numbers - Maintenance Jun 12, 2025 22:00 - Jun 13, 2025 04:00 PDT

        We’re conducting a planned maintenance in the US between 06/12/2025 22:00 and 06/13/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        Posted on May 30, 2025 - 16:19 PDT

        Twilio Phone Numbers - Maintenance Jun 13, 2025 22:00 - Jun 14, 2025 04:00 PDT

        We’re conducting a planned maintenance in the US between 06/13/2025 22:00 and 06/14/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        Posted on May 30, 2025 - 16:20 PDT

        Twilio Phone Numbers - Maintenance Jun 16, 2025 22:00 - Jun 17, 2025 04:00 PDT

        We’re conducting a planned maintenance in the US between 06/16/2025 22:00 and 06/17/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        Posted on May 30, 2025 - 16:20 PDT

        Japan Voice Carrier Partner Maintenance Jun 18, 2025 06:00-07:00 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 18 June 2025 at 06:00 PDT until 18 June 2025 at 07:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
        Posted on May 05, 2025 - 09:49 PDT

        United States MMS Carrier Partner Maintenance Jun 18, 2025 23:00 - Jun 19, 2025 01:00 PDT

        Our MMS carrier partner in the United States is conducting a planned maintenance from 18 June 2025 at 23:00 PDT until 19 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via subset of United States long codes and short codes.
        Posted on Jun 05, 2025 - 13:47 PDT

        Multiple Destination Voice Carrier Partner Maintenance Jun 23, 2025 15:30-21:00 PDT

        Our Voice carrier partner in Hungary and the Czech Republic is conducting a planned maintenance from 23 June 2025 at 15:30 PDT until 23 June 2025 at 21:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Hungary and Czech Republic phone numbers.
        Posted on May 29, 2025 - 02:54 PDT

        Japan Voice Carrier Partner Maintenance Jun 25, 2025 06:00-13:15 PDT

        Our Voice carrier partner in Japan is conducting a planned maintenance from 25 June 2025 at 06:00 PDT until 25 June 2025 at 13:15 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Japan phone numbers.
        Posted on May 05, 2025 - 10:04 PDT
        System Metrics Month Week Day
        API Response Time - North America
        Fetching
        API Response Time - Europe
        Fetching
        Jun 8, 2025
        MMS Delivery Delays to T-Mobile in the United States of America via Subset of Shortcodes
        Resolved - We apologize for any confusion. We’ve determined that this incident was reported in an error and no impact was observed.
        Jun 8, 21:16 PDT
        Investigating - We are experiencing MMS delivery delays when sending messages to T-Mobile in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 8, 20:58 PDT
        SMS Delivery Delays and Failures to U Mobile in Malaysia
        Resolved - We are no longer experiencing SMS Delivery Delays and Failures to U Mobile in Malaysia. This incident has been resolved.
        Jun 8, 21:05 PDT
        Monitoring - We are observing successful SMS Delivery to U Mobile in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 8, 19:07 PDT
        Update - We are experiencing SMS Delivery Delays and Failures to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 8, 17:05 PDT
        Update - We are experiencing SMS Delivery Delays and Failures to U Mobile in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 8, 15:47 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to U Mobile in Malaysia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 8, 15:40 PDT
        On Call Engineers are Investigating an issue with 5xx errors from Meta
        Resolved - This incident has been resolved.
        Jun 8, 20:42 PDT
        Investigating - Our monitoring systems have detected a potential issue with 5xx errors from Meta. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 8, 17:35 PDT
        SMS Delivery Delays and Failures to and from Multiple Countries
        Resolved - We are no longer experiencing SMS Delays and Failures to and from Multiple Countries. This incident has been resolved.
        Jun 8, 14:09 PDT
        Monitoring - We are observing recovery in SMS Delays and Failures when sending messages to and from Multiple Countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 Hours or as soon as more information becomes available.
        Jun 8, 12:13 PDT
        Update - We continue to experience SMS Delays and Failures to and from Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 8, 11:20 PDT
        Investigating - We are experiencing SMS Delays and Failures to and from Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 8, 10:27 PDT
        AccSec Canada API Errors
        Resolved - The issue with the AccSec - Canada API has been resolved, and the service is functioning normally at this time.
        Jun 8, 09:34 PDT
        Update - We have started seeing recovery for the issue with AccSec Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 8, 08:55 PDT
        Monitoring - We have started seeing recovery for the issue with AccSec Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 8, 06:50 PDT
        Update - We continue experiencing an issue with AccSec - Canada API. Our engineers are working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
        Jun 8, 03:05 PDT
        Update - We continue experiencing an issue with AccSec - Canada API. Our engineers are working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
        Jun 8, 01:14 PDT
        Investigating - We are experiencing an issue with AccSec - Canada API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 8, 00:18 PDT
        Identified - Our engineers have identified the issue with AccSec Canada API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 7, 23:54 PDT
        United States SMS Carrier Maintenance - US Cellular Corp.
        Completed - The scheduled maintenance has been completed.
        Jun 8, 06:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 7, 20:30 PDT
        Scheduled - The US Cellular Corp. network in the United States is conducting a planned maintenance from 07 June 2025 at 20:30 PDT until 08 June 2025 at 06:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.
        Jun 5, 19:17 PDT
        Jun 7, 2025
        Zipwhip - Interop Toll-Free and 10DLC MMS Traffic Failing
        Resolved - MMS delivery in the United States was degraded for 50 minutes between 16:40 and 17:30 Pacific Time on 07/06/2025. During this period of time customers may have experienced MMS delivery failures via Toll Free and Long Codes. The issue has now been resolved.
        Jun 7, 23:13 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 7, 22:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 7, 13:55 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 07 June 2025 at 13:55 PDT until 07 June 2025 at 22:00 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes
        Jun 6, 07:15 PDT
        Intermittent Account Security API Errors for Telkomsel Network in Indonesia
        Resolved - The issue affecting intermittent account security API errors for Telkomsel network in Indonesia has been resolved, and the service is functioning normally at this time.
        Jun 7, 10:43 PDT
        Update - We have started seeing recovery for intermittent account security API errors for Telkomsel network in Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 7, 08:17 PDT
        Monitoring - We have started seeing recovery for intermittent account security API errors for Telkomsel network in Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 7, 06:32 PDT
        Update - We are continuing to experience intermittent account security API errors for Telkomsel network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 7, 04:40 PDT
        Investigating - We are experiencing intermittent account security API errors for Telkomsel network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 7, 03:41 PDT
        Twilio Phone Numbers - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 7, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 6, 22:00 PDT
        Scheduled - We’re conducting an emergency maintenance in the US between 06/06/2025 22:00 and 06/07/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 30, 16:12 PDT
        Jun 6, 2025
        SMS Delivery Report Delays to Claro in Colombia
        Resolved - We are no longer experiencing SMS delivery delays to Claro in Colombia. This incident has been resolved.
        Jun 6, 23:14 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 22:11 PDT
        Investigating - We are experiencing message delivery reports delays to Claro in Colombia . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 6, 22:02 PDT
        MMS Delivery Failures to Altice in United States Via Subset of Long Codes
        Resolved - We are no longer experiencing MMS delivery failures sending to Altice in United States via subset of long codes. This incident has been resolved.
        Jun 6, 14:42 PDT
        Monitoring - We are observing successful MMS delivery failures sending to Altice in United States via subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 12:46 PDT
        Update - We continue to experience MMS delivery failures sending to Altice in United States via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 10:45 PDT
        Investigating - We are experiencing MMS delivery failures sending to Altice in United States via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 6, 09:51 PDT
        SMS Delivery Delays to Vodafone network in Australia via a Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. This incident has been resolved.
        Jun 6, 12:58 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 10:47 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 6, 06:35 PDT
        Update - We are still experiencing SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 6, 02:39 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 00:40 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Jun 5, 23:43 PDT
        SMS Delivery Delays to Altice in United States
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Altice in United States. This incident has been resolved.
        Jun 6, 11:10 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Altice in United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 09:25 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Altice in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 6, 07:30 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Altice in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 6, 06:38 PDT
        Twilio Phone Numbers - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 6, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 22:00 PDT
        Scheduled - We’re conducting an emergency maintenance in the US between 06/05/2025 22:00 and 06/06/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 30, 16:12 PDT
        One-way audio Issue
        Resolved - We are no longer experiencing one-way audio Issue for conference calls. This incident has been resolved.
        Jun 6, 03:42 PDT
        Monitoring - We are observing recovery in one-way audio Issue for conference calls. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Jun 6, 03:25 PDT
        Investigating - We are experiencing one-way audio Issue for conference calls. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 6, 02:53 PDT
        United States MMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 6, 03:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 6, 01:00 PDT
        Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 06 June 2025 at 01:00 PDT until 06 June 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
        May 15, 22:14 PDT
        On Call Engineers are Investigating
        Resolved - We have fully investigated the one-way audio issue and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Jun 6, 02:27 PDT
        Investigating - We've become aware of an one-way audio issue impacting multiple customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 6, 01:07 PDT
        United States Account Security Service Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 6, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 19:01 PDT
        Scheduled - Our service partner is conducting a planned maintenance from 05 June 2025 at 19:00 PDT until 06 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: AT&T Mobility United States, Sprint United States, T-Mobile United States, Verizon Wireless United States.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
        May 30, 08:36 PDT
        Jun 5, 2025
        SMS Delivery Report Delays To Telstra in Australia for a Subset of Alphanumeric Sender Ids
        Resolved - We are no longer experiencing SMS delivery report delays to Telstra in Australia. This incident has been resolved.
        Jun 5, 21:08 PDT
        Monitoring - We are observing recovery in SMS delivery report delays to Telstra in Australia is affecting only a subset of Alphanumeric Sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 19:15 PDT
        Identified - We have identified that the SMS delivery report delays to Telstra in Australia is affecting only a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 5, 15:14 PDT
        Update - We are still experiencing SMS delivery report delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 5, 15:03 PDT
        Update - We are still experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 5, 11:08 PDT
        Update - We are still experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 09:08 PDT
        Investigating - We are experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 5, 08:08 PDT
        Russia SMS Carrier Maintenance - MegaFon and Yota
        Completed - The scheduled maintenance has been completed.
        Jun 5, 20:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 13:01 PDT
        Scheduled - The MegaFon and Yota networks in Russia are conducting a planned maintenance from 05 June 2025 at 13:00 PDT until 05 June 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.
        Jun 4, 10:45 PDT
        Belarus SMS Carrier Maintenance - MTS, life:) and Velcom
        Completed - The scheduled maintenance has been completed.
        Jun 5, 20:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 15:01 PDT
        Scheduled - The MTS, life:) and Velcom networks in Belarus are conducting a planned maintenance from 05 June 2025 at 15:00 PDT until 05 June 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS, life:) and Velcom Belarus handsets.
        Jun 4, 08:01 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 5, 19:45 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 15:45 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 05 June 2025 at 15:45 PDT until 05 June 2025 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 5, 09:08 PDT
        United Arab Emirates SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 5, 19:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 15:00 PDT
        Scheduled - Our SMS carrier partner in the United Arab Emirates is conducting a planned maintenance from 05 June 2025 at 15:00 PDT until 05 June 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to United Arab Emirates handsets.
        May 22, 03:37 PDT
        SMS Delivery Delays to Small US Carriers in US Over Subset of Short Codes
        Resolved - We are no longer experiencing SMS delivery delays to small US carriers in US over subset of short code. This incident has been resolved.
        Jun 5, 17:46 PDT
        Update - We are observing recovery in SMS Delivery delays to small US carriers in US over subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 13:15 PDT
        Monitoring - We are observing recovery in SMS Delivery delays to small US carriers in US over subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 11:37 PDT
        Update - We are experiencing SMS Delivery delays to small US carriers in US over subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 11:16 PDT
        Investigating - We are experiencing SMS Delivery Delays to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 5, 10:36 PDT
        High SMS Filtering Observed in USA to Verizon Wireless via Long Code Numbers
        Resolved - We are no longer experiencing increased message filtering (30007 error) and delivery issues in the United States towards Verizon Wireless. This incident has been resolved.
        Jun 5, 17:33 PDT
        Update - We are observing recovery in the increased message filtering (30007 error) and delivery issues in the United States towards Verizon Wireless. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 15:04 PDT
        Monitoring - We are observing recovery in the increased message filtering (30007 error) and delivery issues in the United States towards Verizon Wireless. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 12:48 PDT
        Update - We are still investigating the increased message filtering (30007 error) and delivery issues in United States towards Verizon Wireless. Our engineers are working to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Jun 5, 10:46 PDT
        Update - We are aware of increased message filtering (30007 error) and delivery issues in United States towards Verizon Wireless. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 5, 09:48 PDT
        Investigating - Our monitoring systems have detected a potential issue with a significant spike in message filtering 30007 errors in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 5, 09:33 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 5, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 14:00 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 05 June 2025 at 14:00 PDT until 05 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 4, 06:46 PDT
        MMS Delivery Failures to a Subset of Small Networks in the US for a Subset of Long Code and Toll Free Numbers
        Resolved - We are no longer experiencing MMS delivery failures in the United States via toll-free and long codes. This incident has been resolved.
        Jun 5, 15:28 PDT
        Monitoring - We are observing successful MMS delivery failures in the United States via toll-free and long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 13:30 PDT
        Update - We are still experiencing MMS delivery failures in the United States via Toll Free and Long Codes. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 09:41 PDT
        Update - We are experiencing MMS delivery failures in the United States via Toll Free and Long Codes. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Jun 5, 08:38 PDT
        Investigating - Our monitoring systems have detected a potential issue with Toll Free and 10dlc MMS Traffic Failing Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 5, 08:26 PDT
        Indonesia SMS Carrier Maintenance - Three
        Completed - The scheduled maintenance has been completed.
        Jun 5, 13:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 09:18 PDT
        Scheduled - The Three network in Indonesia is conducting a planned maintenance from 05 June 2025 at 09:00 PDT until 05 June 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Three Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 5, 09:16 PDT
        Indonesia SMS Carrier Maintenance - Indosat
        Completed - The scheduled maintenance has been completed.
        Jun 5, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 5, 09:00 PDT
        Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 05 June 2025 at 09:00 PDT until 05 June 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 5, 08:59 PDT
        SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free
        Resolved - We are no longer experiencing SMS delivery delays to Cellcom in United States of America via short code and toll-free numbers. This incident has been resolved.
        Jun 5, 12:43 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 10:30 PDT
        Investigating - We are still experiencing SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 5, 09:30 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 07:26 PDT
        Update - We are experiencing SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 5, 05:27 PDT
        Investigating - We are experiencing SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 5, 04:27 PDT
        Subset of Conversational Messages failed with Invalid Validity Period (Twilio Error Code 21624 or 90007)
        Resolved - On June 5, 2025 between 12:12 PM and 12:58 PM PST, customers using Conversational Messages may have seen an increase in failed messages due to Invalid Validity Period, resulting in Twilio error code 21624 for SMS messages or error code 90007 for other messaging channels. The issue has now been resolved.
        Jun 5, 10:00 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 5, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 20:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 04 June 2025 at 20:00 PDT until 05 June 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        Jun 2, 02:57 PDT
        Twilio Phone Numbers - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 5, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 22:00 PDT
        Scheduled - We’re conducting an emergency maintenance in the US between 06/04/2025 22:00 and 06/05/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 30, 16:12 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        Jun 5, 01:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 22:10 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 04 June 2025 at 21:00 PDT until 05 June 2025 at 01:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 4, 22:08 PDT
        SMS Delivery Delays to Claro in Colombia
        Resolved - We are no longer experiencing SMS Delivery Delays to Claro in Colombia. This incident has been resolved.
        Jun 5, 00:33 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to Claro in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 4, 22:41 PDT
        Investigating - We are experiencing SMS Delivery Delays to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 4, 21:40 PDT
        Jun 4, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 4, 22:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 18:25 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 04 June 2025 at 18:25 PDT until 04 June 2025 at 22:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
        May 28, 14:31 PDT
        Ireland SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 4, 15:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 10:30 PDT
        Scheduled - Our SMS carrier partner in Ireland is conducting a planned maintenance from 04 June 2025 at 10:30 PDT until 04 June 2025 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Ireland handsets via subset of Ireland short codes.
        Jun 2, 03:00 PDT
        Intermittent Account Security API Errors for Three UK
        Resolved - Intermittent Issue in the Account Security API for Three UK has been resolved and the Three UK's API is operating normally at this time.
        Jun 4, 13:11 PDT
        Monitoring - We have started seeing recovery for the intermittent Issue in the Account Security API for Three UK for the last minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hous or as soon as more information becomes available.
        Jun 4, 11:06 PDT
        Update - We continue experiencing Intermittent Issue in Account Security API for Three UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 4, 07:34 PDT
        Update - Upon further investigation, we have confirmed that Rest API is not affected by the ongoing incident. We are actively investigating the Intermittent Issue in Account Security API for Three UK and will provide another update as soon as possible.
        Jun 4, 05:49 PDT
        Update - Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 4, 05:36 PDT
        Investigating - Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 4, 04:36 PDT
        Indonesia SMS Carrier Maintenance - Indosat and Three
        Completed - The scheduled maintenance has been completed.
        Jun 4, 13:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 4, 09:00 PDT
        Scheduled - The Indosat and Three networks in Indonesia are conducting a planned maintenance from 04 June 2025 at 09:00 PDT until 04 June 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 4, 06:45 PDT
        SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID
        Resolved - We are no longer experiencing SMS Delivery Delays to Orange in Israel. This incident has been resolved.
        Jun 4, 08:38 PDT
        Monitoring - We are observing recovery in /SMS delivery delays to Orange in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 4, 06:41 PDT
        Update - We are experiencing SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 4, 03:30 PDT
        Update - We are experiencing SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 4, 01:29 PDT
        Investigating - We are experiencing SMS Delivery Delays to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 4, 00:30 PDT
        Twilio Phone Numbers - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 4, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 22:02 PDT
        Scheduled - We’re conducting a planned maintenance in the US between 06/03/2025 22:00 and 06/04/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 30, 16:12 PDT
        AccSec US Verizon API Issue
        Resolved - We are no longer experiencing issue on the AccSec US Verizon API. This incident has been resolved.
        Jun 4, 02:08 PDT
        Update - We are observing recovery on the AccSec US Verizon API Issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 4, 00:27 PDT
        Monitoring - We are observing recovery on the AccSec US Verizon API Issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 22:29 PDT
        Update - Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 20:55 PDT
        Update - Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 20:08 PDT
        Investigating - Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 20:06 PDT
        Twilio Studio - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 4, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 22:00 PDT
        Scheduled - We're conducting a planned maintenance in all regions on 06/03/2025 at 22:00 Pacific Time until 06/04/2025 at 1:00 Pacific Time. As part of this maintenance, there will be a brief service interruption lasting up to 30 seconds.

        During this time, the following functionality may be impacted: Studio executions will run successfully, though some Studio Executions may fail to save historical data. Studio Execution Event Streams may not be triggered for affected executions (com.twilio.studio.flow.execution.started and com.twilio.studio.flow.execution.ended). Attempts to create, update, or delete Studio flows may fail. If customers see errors, we recommend retrying these operations.
        May 29, 08:57 PDT
        SMS Delivery Delays and Failures to Tigo in Honduras
        Resolved - We are no longer experiencing delivery report delays when sending messages to Tigo network in Honduras. This incident has been resolved.
        Jun 4, 00:24 PDT
        Update - We are observing recovery in delivery report delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 22:26 PDT
        Update - We are observing recovery in delivery report delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 20:40 PDT
        Monitoring - We are observing recovery in delivery report delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 18:55 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Jun 3, 18:40 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 3, 14:41 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 12:45 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 11:39 PDT
        Investigating - Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Tigo in Honduras. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 3, 11:31 PDT
        Jun 3, 2025
        Iraq SMS Carrier Maintenance - Multiple Networks
        Completed - The scheduled maintenance has been completed.
        Jun 3, 22:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 21, 20:01 PDT
        Scheduled - Multiple Networks in Iraq are conducting a series of planned maintenances from 21 May 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to multiple networks Iraq handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        21 May 2025 at 20:00 PDT until 21 May 2025 at 22:00 PDT

        23 May 2025 at 20:00 PDT until 23 May 2025 at 22:00 PDT

        25 May 2025 at 20:00 PDT until 25 May 2025 at 22:00 PDT

        27 May 2025 at 20:00 PDT until 27 May 2025 at 22:00 PDT

        30 May 2025 at 20:00 PDT until 30 May 2025 at 22:00 PDT

        01 June 2025 at 20:00 PDT until 01 June 2025 at 22:00 PDT

        03 June 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 21, 10:31 PDT
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        Jun 3, 20:31 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 13:20 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 03 June 2025 at 13:20 PDT until 03 June 2025 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        Jun 3, 05:57 PDT
        Czech Republic Voice Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 3, 20:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 17:00 PDT
        Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 03 June 2025 at 17:00 PDT until 03 June 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
        May 16, 05:36 PDT
        SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes
        Resolved - We are no longer experiencing delivery report delays when sending to Dish network in United States of America via a Subset of Short Codes. This incident has been resolved.
        Jun 3, 19:58 PDT
        Monitoring - We are observing recovery in delivery report delays when sending to Dish network in United States of America via a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 18:15 PDT
        Update - We are experiencing SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 16:34 PDT
        Investigating - We are experiencing SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 15:42 PDT
        SMS Delivery Delays and Failures to Intertelecom Ltd (IT) in Ukraine
        Resolved - We are no longer experiencing delivery report delays when sending messages to Intertelecom Ltd (IT) in Ukraine. This incident has been resolved.
        Jun 3, 18:25 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Intertelecom Ltd (IT) in Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 16:28 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Jun 3, 13:42 PDT
        Update - We are still experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 11:45 PDT
        Update - We are experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 10:54 PDT
        Investigating - Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Intertelecom Ltd (IT) in Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 3, 10:37 PDT
        SMS Delivery Delays to TelCel Network in Mexico 334-20
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. This incident has been resolved.
        Jun 3, 15:36 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 13:37 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 12:30 PDT
        Russia SMS Carrier Maintenance - Beeline
        Completed - The scheduled maintenance has been completed.
        Jun 3, 15:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 14:30 PDT
        Scheduled - The Beeline network in Russia is conducting a planned maintenance from 03 June 2025 at 14:30 PDT until 03 June 2025 at 15:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
        Jun 2, 02:58 PDT
        Malaysia SMS Carrier Maintenance - Celcom
        Completed - The scheduled maintenance has been completed.
        Jun 3, 15:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 3, 09:00 PDT
        Scheduled - The Celcom network in Malaysia is conducting a planned maintenance from 03 June 2025 at 09:00 PDT until 03 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.
        May 30, 04:58 PDT
        Unified Profiles Degraded
        Resolved - Issue associated to events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements has been resolved, Flex Application Platform & Unified Profiles Admin Console is operating normally at this time.
        Jun 3, 08:13 PDT
        Monitoring - Our engineers have observed recovery in the events that were not syncing to downstream destinations, audiences not computing, and the potential risks to ongoing customer engagements. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Jun 3, 07:40 PDT
        Update - Our engineers have identified that events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements. And they are currently working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.
        Jun 3, 07:27 PDT
        Investigating - Our monitoring systems have detected a potential issue with Unified Profiles experience in Twilio console & Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 3, 07:08 PDT
        Twilio Phone Numbers - Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 3, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 22:00 PDT
        Scheduled - We’re conducting an emergency maintenance in the US between 06/02/2025 22:00 and 06/03/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 30, 16:12 PDT
        SMS Delivery Delays to Orange Network in Israel
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Israel. This incident has been resolved.
        Jun 3, 03:42 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Orange Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 3, 01:49 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 3, 00:50 PDT
        United States Account Security Carrier Partner Maintenance - Verizon Wireless
        Completed - The scheduled maintenance has been completed.
        Jun 3, 01:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 21:00 PDT
        Scheduled - Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 02 June 2025 at 21:00 PDT until 03 June 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.



        Impacted Product: Verify Silent Network Auth
        May 30, 08:01 PDT
        Jun 2, 2025
        SMS Delivery Report Delays to A1 Network in Belarus
        Resolved - We are no longer experiencing delivery report delays when sending SMS to A1 Network in Belarus. This incident has been resolved.
        Jun 2, 23:33 PDT
        Monitoring - We are observing recovery in delivery report delays to A1 Network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 21:45 PDT
        Update - We continue to experience delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 2, 18:51 PDT
        Update - We continue to experience delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 17:00 PDT
        Update - We are experiencing delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.
        Jun 2, 16:00 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to A1 Network in Belarus. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 2, 15:51 PDT
        France SMS Carrier Partner Maintenance
        Completed - The scheduled maintenance has been completed.
        Jun 2, 17:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 13:00 PDT
        Scheduled - Our SMS carrier partner in France is conducting a planned maintenance from 02 June 2025 at 13:00 PDT until 02 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets.
        May 26, 08:50 PDT
        Denmark SMS Carrier Maintenance - Telia
        Completed - The scheduled maintenance has been completed.
        Jun 2, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 14:59 PDT
        Scheduled - The Telia network in Denmark is conducting a planned maintenance from 02 June 2025 at 14:59 PDT until 02 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Denmark handsets.
        May 21, 12:03 PDT
        Indonesia Voice Carrier Partner Maintenance - Indosat
        Completed - The scheduled maintenance has been completed.
        Jun 2, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Jun 2, 10:01 PDT
        Scheduled - The Indosat network in Indonesia is conducting a planned maintenance from 02 June 2025 at 10:01 PDT until 02 June 2025 at 14:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Indonesia phone numbers.
        May 26, 06:37 PDT
        Increased Latency and Errors in DialogFlow
        Resolved - The issue causing intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow, has been resolved and DialogFlow is operating normally at this time.
        Jun 2, 08:57 PDT
        Monitoring - We are observing recovery with intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 08:51 PDT
        Update - We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Jun 2, 07:37 PDT
        Update - We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Jun 2, 03:58 PDT
        Update - We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 2 hours or as soon as more information becomes available
        Jun 2, 02:19 PDT
        Update - We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 1 hour or as soon as more information becomes available
        Jun 2, 01:17 PDT
        Investigating - Our monitoring systems have detected a potential issue with DialogFlow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Jun 2, 00:53 PDT
        SMS Delivery Delays to O2 Network in the Czech Republic
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. The incident has been resolved.
        Jun 2, 08:24 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to O2 Network in the Czech Republic. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 06:27 PDT
        Update - We are experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 04:48 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 03:48 PDT
        SMS Delivery Delays to Telia Norge in Norway
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Telia Norge in Norway. This incident has been resolved.
        Jun 2, 03:13 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Telia Norge in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Jun 2, 01:16 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Telia Norge in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Jun 2, 00:18 PDT
        Jun 1, 2025
        May 31, 2025
        Twilio Phone Numbers - Maintenance
        Completed - The scheduled maintenance has been completed.
        May 31, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 30, 22:00 PDT
        Scheduled - We’re conducting an emergency maintenance in the US between 05/30/2025 22:00 and 05/31/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 30, 14:57 PDT
        Call failures from and to a subset of Twilio's Numbers in Singapore
        Resolved - The issue affecting call failures from and to a subset of Twilio's numbers in Singapore has been resolved, and the service is functioning normally at this time.
        May 31, 01:49 PDT
        Monitoring - We have started seeing recovery for Calls from and to a subset of Twilio's Numbers in Singapore. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 30, 23:49 PDT
        Update - We are experiencing Call failures from and to a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 30, 21:50 PDT
        Update - We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.
        May 30, 20:54 PDT
        Investigating - We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.
        May 30, 20:50 PDT
        May 30, 2025
        SMS Delivery Delays to Multiple Networks in Colombia
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.
        May 30, 23:19 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 21:19 PDT
        Update - We continue to experience SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 30, 15:55 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 30, 12:00 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 10:20 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 30, 09:14 PDT
        SMS Delivery Delays and Failures to Algar Telecom
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom. This incident has been resolved.
        May 30, 14:41 PDT
        Update - We continue to observe recovery in SMS delivery delays when sending messages to Algar Telecom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 12:55 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Algar Telecom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 11:03 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Algar Telecom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 30, 09:06 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Algar Telecom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 30, 08:20 PDT
        Twilio Long Codes Registration - Maintenance
        Completed - The scheduled maintenance has been completed.
        May 30, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 29, 22:00 PDT
        Scheduled - Twilio is conducting a planned maintenance in the US, between 05/29/2025 22:00 PDT and 05/30/2025 04:00 PDT. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 29, 14:53 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 30, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 29, 22:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 May 2025 at 22:00 PDT until 30 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        May 23, 16:50 PDT
        May 29, 2025
        Twilio Hosted SMS - Maintenance
        Completed - The scheduled maintenance has been completed.
        May 29, 23:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 29, 18:30 PDT
        Scheduled - We’re conducting a planned maintenance in US & Canada between 18:30 and 23:00 Pacific Time on 05/29/2025. During the maintenance window, if a hosted number is released, there might be some delays in removing it from the associated messaging service, but not any effect in traffic. We recommend users not to create or update hosted numbers in that window but if they do, they can retry if they experience any errors.
        May 23, 13:57 PDT
        High Latency in Lookup API - V1
        Resolved - The issue issue causing an increase in latency for Lookup API V1 has been resolved, and the service is functioning normally at this time.
        May 29, 21:57 PDT
        Investigating - An issue causing an increase in latency for Lookup API V1 has been identified. We are actively working to resolve the issue.
        May 29, 21:38 PDT
        Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers.
        Resolved - We are no longer experiencing Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. This incident has been resolved.
        May 29, 21:10 PDT
        Monitoring - We are observing recovery in Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 19:22 PDT
        Investigating - We are experiencing Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 19:00 PDT
        Vodafone UK API Errors
        Resolved - We are no longer experiencing Vodafone UK API Errors. This incident has been resolved.
        May 29, 17:54 PDT
        Monitoring - We have started seeing recovery for Vodafone UK API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 16:34 PDT
        Update - We are continuing to experience Vodafone UK API Errors. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 29, 15:43 PDT
        Investigating - We are experiencing API Errors Towards Vodafone UK. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        May 29, 14:47 PDT
        Indonesia Indosat and XL Axiata API Errors
        Resolved - We are no longer experiencing AccSec Errors for XL Axiata And Indosat Indonesia. This incident has been resolved.
        May 29, 17:51 PDT
        Monitoring - We have started seeing recovery for AccSec Errors for XL Axiata And Indosat Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 16:35 PDT
        Update - We are still experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 14:51 PDT
        Update - We are still experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 14:51 PDT
        Update - We are still experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 12:52 PDT
        Update - We are experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 11:01 PDT
        Investigating - We are experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        May 29, 10:57 PDT
        Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled
        Resolved - The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.
        May 29, 17:10 PDT
        Update - We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 2 hours or whenever we get an update.
        May 29, 15:47 PDT
        Update - We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.
        May 29, 14:50 PDT
        Update - We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.
        May 29, 13:50 PDT
        Update - We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.
        May 29, 12:49 PDT
        Identified - We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.
        May 29, 11:56 PDT
        Investigating - We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the issue. We will provide an update in 2 hours or whenever we get an update.
        May 29, 10:00 PDT
        SMS Delivery Delays and Failures to Zain/CelTel in Niger
        Resolved - We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.
        May 29, 15:49 PDT
        Monitoring - We are observing recovery in SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 13:53 PDT
        Update - We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 29, 10:15 PDT
        Update - We continue experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 08:15 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 07:23 PDT
        SMS Delivery Delays to Claro in Colombia via Subset of Longcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Claro in Colombia. This incident has been resolved.
        May 29, 15:06 PDT
        Update - We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 13:54 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 12:03 PDT
        Investigating - We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 10:10 PDT
        Russia SMS Carrier Maintenance - MegaFon
        Completed - The scheduled maintenance has been completed.
        May 29, 14:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 29, 13:00 PDT
        Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 29 May 2025 at 13:00 PDT until 29 May 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
        May 13, 02:36 PDT
        Paraguay SMS Carrier Maintenance - Personal
        Completed - The scheduled maintenance has been completed.
        May 29, 11:30 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 29, 11:00 PDT
        Scheduled - The Personal network in Paraguay is conducting a planned maintenance from 29 May 2025 at 11:00 PDT until 29 May 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Personal Paraguay handsets when sending via long codes and short codes.
        May 22, 15:41 PDT
        SMS Delivery Delays to Vinaphone and MobiFone Networks in Vietnam
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. This incident has been resolved.
        May 29, 10:07 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vinaphone and MobiFone Networks in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 08:09 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        May 29, 06:48 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        May 29, 02:55 PDT
        Update - We continue to experience SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 29, 01:10 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 29, 00:28 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays in Vietnam. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 29, 00:18 PDT
        Issue With Authy REST API Requests
        Resolved - Authy REST API was degraded for 24 hours and 40 minutes between May 27, 2025, 09:00:00 PDT – May 28, 2025, 09:40:00 PDT. During this period of time few customers may have received 403 responses, a very minor percentage of traffic ~0.0078% was affected during this duration. The issue has now been resolved.
        May 29, 04:56 PDT
        Monitoring - Our engineers are currently investigating the customer impact of a retroactive issue with Authy. We will follow up and provide customer impact details within 2 hours.
        May 29, 04:49 PDT
        Twilio Long Codes Registration - Maintenance
        Completed - The scheduled maintenance has been completed.
        May 29, 04:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 22:01 PDT
        Scheduled - Twilio is conducting a planned maintenance in the US, between 05/28/2025 22:00 PDT and 05/29/2025 04:00 PDT. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.
        May 28, 13:25 PDT
        United States SMS and MMS Carrier Maintenance - T-Mobile
        Completed - The scheduled maintenance has been completed.
        May 29, 04:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 22:00 PDT
        Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 28 May 2025 at 22:00 PDT until 29 May 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via subset of long codes and short codes.
        May 23, 16:50 PDT
        SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.
        May 29, 00:47 PDT
        Update - We are observing recovery in SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 23:08 PDT
        Monitoring - We are observing recovery in SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 21:16 PDT
        Investigating - We are experiencing SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 19:47 PDT
        US SMS Carrier Maintenance - Small US Carriers
        Completed - The scheduled maintenance has been completed.
        May 29, 00:01 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 22:01 PDT
        Scheduled - A subset of small networks in the US are conducting a planned maintenance from 28 May 2025 at 22:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.
        May 23, 08:45 PDT
        United States and Canada Twilio SMS and MMS Maintenance
        Completed - The scheduled maintenance has been completed.
        May 29, 00:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 7, 20:01 PDT
        Scheduled - Twilio is conducting a series of planned maintenances from 07 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.



        Note, the maintenance will be carried out on each of the following dates and times:



        07 May 2025 at 20:00 PDT until 08 May 2025 at 00:00 PDT

        14 May 2025 at 20:00 PDT until 16 May 2025 at 00:00 PDT

        21 May 2025 at 20:00 PDT until 22 May 2025 at 00:00 PDT

        28 May 2025 at 20:00 PDT until 29 May 2025 at 00:00 PDT
        May 1, 13:34 PDT
        May 28, 2025
        United Kingdom Account Security Carrier Partner Maintenance - Vodafone
        Completed - The scheduled maintenance has been completed.
        May 28, 22:35 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 28, 18:25 PDT
        Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 May 2025 at 18:25 PDT until 28 May 2025 at 22:35 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.



        Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes



        We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
        May 28, 02:36 PDT
        Russia SMS Carrier Maintenance - Tele2
        Completed - The scheduled maintenance has been completed.
        May 28, 17:00 PDT
        In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
        May 5, 13:00 PDT
        Scheduled - The Tele2 network in Russia is conducting a series of planned maintenances from 05 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.



        Note, the maintenance will be carried out on each of the following dates and times:



        05 May 2025 at 13:00 PDT until 05 May 2025 at 17:00 PDT

        07 May 2025 at 13:00 PDT until 07 May 2025 at 17:00 PDT

        12 May 2025 at 13:00 PDT until 12 May 2025 at 17:00 PDT

        19 May 2025 at 13:00 PDT until 19 May 2025 at 17:00 PDT

        21 May 2025 at 13:00 PDT until 21 May 2025 at 17:00 PDT

        26 May 2025 at 13:00 PDT until 26 May 2025 at 17:00 PDT

        28 May 2025 at 13:00 PDT until 28 May 2025 at 17:00 PDT
        Apr 23, 06:29 PDT
        SMS Delivery Delays to Globe in Philippines
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Globe in the Philippines. This incident has been resolved.
        May 28, 16:22 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 14:31 PDT
        Investigating - We are again experiencing SMS delivery delays when sending messages to Globe in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 12:47 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Globe in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 11:54 PDT
        Update - We keep experiencing SMS delivery delays when sending messages to Globe in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 09:56 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 09:03 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 28, 08:57 PDT
        SMS Delivery Delays to Vala Network in Kosovo
        Resolved - We are no longer experiencing SMS delivery delays when sending messages to Vala network in Kosovo. This incident has been resolved.
        May 28, 14:56 PDT
        Monitoring - We are observing recovery in SMS delivery delays when sending messages to Vala network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 13:09 PDT
        Update - We keep experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        May 28, 10:51 PDT
        Update - We are experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        May 28, 09:58 PDT
        Investigating - Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        May 28, 09:50 PDT
        May 27, 2025

        No incidents reported.

        May 26, 2025

        No incidents reported.

        May 25, 2025

        No incidents reported.

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